Accessibility Feedback

Help Us Improve Our Website’s Accessibility

Your feedback is essential in helping us make our website accessible to everyone. If you encounter any accessibility barriers or have suggestions for improvement, please let us know.

Report an Accessibility Issue

Response Commitment: We will respond to all accessibility feedback within 5 business days and work to resolve issues within 30 days when possible.

Online Feedback Form

Please use our online form below to report accessibility issues. This form is designed to be fully accessible and will help us gather all the information we need to address your concerns quickly.

Accessibility feedback form. All fields marked with asterisk are required.
Contact Information
For follow-up if needed
Accessibility Issue Details
The full URL where you encountered the issue
Please describe in detail what you were trying to do and what went wrong
If applicable, which assistive technology you were using
Browser and version
Operating system and device
How much does this issue affect your ability to use the website?
We will respond within 5 business days

Alternative Contact Methods

If you prefer not to use the online form, you can also contact us via:

Email

accessibility@connexxo.com

Please include the following information in your email:

  • Page URL: The specific page where you encountered the issue
  • Issue Description: Detailed description of the accessibility barrier
  • Assistive Technology: What technology you were using (screen reader, keyboard navigation, etc.)
  • Browser & Device: Which browser and device you were using
  • Your Contact Info: How we can reach you for follow-up (optional)

Phone

+49 (0) 123 456 7890

  • Available: Monday - Friday, 9:00 AM - 5:00 PM CET
  • Please mention this is regarding website accessibility

Postal Mail

Connexxo GmbH
Accessibility Team
[Address]
[City, ZIP Code]
Germany

Common Accessibility Issues to Report

  • Keyboard Navigation Problems: Unable to reach elements with Tab key
  • Screen Reader Issues: Missing or unclear announcements
  • Visual Issues: Poor colour contrast, text too small, elements overlapping
  • Audio/Video Problems: Missing captions or audio descriptions
  • Form Issues: Missing labels, unclear error messages
  • Mobile Accessibility: Problems using the site on mobile devices
  • Cognitive Accessibility: Confusing navigation or overwhelming content

Feedback on Accessibility Features

We also welcome positive feedback and suggestions:

  • Features that work well for you
  • Suggestions for additional accessibility improvements
  • Ideas for making our content more accessible
  • Recommendations for assistive technology compatibility

Our Process

When You Contact Us

  1. Acknowledgment: We’ll confirm receipt of your report within 1 business day
  2. Assessment: Our team will investigate the issue within 3 business days
  3. Response: We’ll provide a detailed response within 5 business days including:
    • Confirmation of the issue
    • Planned resolution timeline
    • Any interim solutions available
  4. Resolution: We’ll implement fixes and notify you when complete
  5. Follow-up: We’ll check if the solution meets your needs

Priority Levels

  • Critical: Issues preventing access to essential functions (resolved within 7 days)
  • High: Significant barriers affecting usability (resolved within 14 days)
  • Medium: Moderate accessibility improvements (resolved within 30 days)
  • Low: Minor enhancements (resolved within next major update)

Your Rights

Under EU accessibility legislation, you have the right to:

  • Request information about our website’s accessibility
  • Report accessibility issues and receive a timely response
  • Request alternative formats for content when needed
  • File a complaint with regulatory authorities if issues aren’t resolved

Regulatory Contact

If you’re not satisfied with our response, you can contact the relevant accessibility enforcement body in your country or:

EU Digital Single Market Contact [Contact information would go here based on current EU procedures]

Alternative Access Methods

While we work to resolve accessibility issues, these alternatives may help:

Content Alternatives

  • Phone Support: +49 (0) 123 456 7890 for assistance accessing website content
  • Email Requests: Request specific information via accessibility@connexxo.com
  • Document Formats: Request accessible versions of PDFs or other documents

Browser and Technology Tips

  • Text Size: Use Ctrl/Cmd + Plus (+) to increase text size
  • High Contrast: Enable high contrast mode in your browser or operating system
  • Reader Mode: Use your browser’s reader mode for cleaner content display
  • Screen Reader: Compatible with NVDA, JAWS, VoiceOver, and other major screen readers

Thank You

Your feedback helps us create a more inclusive and accessible website for everyone. We appreciate you taking the time to help us improve.

Last updated: July 27, 2025