If you have followed my blog, you know that I am somewhat critic of root cause analysis like the “5 Whys“, especially when applied to non-purely-technical issues. On the other hand I am actually pretty much in favour of more systemic tools like the Cause-Effect Diagrams and the Thinking Process, despite the risk of using … Read more
As you have probably noticed – in case you did not fall asleep while reading these pages – I am a strong believer in the solution focused approach and I wrote already several articles about it (see this and this and this). The approach generated interest in many of my peers, so over time I … Read more
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